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Thank you for choosing KaryonX Bio Solutions, operated by Futuriva Reklam Ajans ve Dış Ticaret Ltd. Şti.(“KaryonX,” “we,” “our,” or “us”).
We are committed to providing reliable and high-quality laboratory and bio-solution products.
This policy outlines the conditions under which refunds, returns, or replacements may be accepted.
1. General Policy
Our refund and return policy applies to purchases made directly through [www.karyonx.com], official quotations, or approved purchase orders.
By placing an order, you acknowledge and agree to the terms described in this policy.
2. Eligibility for Returns
To qualify for a return or replacement:
- The item must be unused, unopened, and in its original packaging.
- The request must be made within 7 calendar days of receiving the product.
- The product must be in the same condition as received, without damage or contamination.
We reserve the right to reject any return request that does not meet these conditions.
3. Non-Returnable Items
Due to safety, quality control, and hygiene regulations, certain categories are non-returnable, including:
- Perishable or temperature-sensitive materials
- Opened sterile products (e.g., pipette tips, gloves, tubes)
- Customized or white-label items made to client specifications
- Products labeled as “final sale” or “non-returnable”
- Equipment that has been installed, used, or altered after delivery
4. Return Process
If you wish to request a return:
- Contact our support team at info@karyonx.com within the return window.
- Provide your order number, invoice copy, and reason for the return.
- Our team will review the request and, if approved, provide a Return Authorization Code (RAC) and shipping instructions.
- Once the returned product is received and inspected, we will issue a refund or replacement as applicable.
Important: Unauthorized returns or returns without an RAC number will not be accepted.
5. Refunds
- Approved refunds will be processed within 7–14 business days after receiving and inspecting the returned goods.
- Refunds are issued via the original payment method or as store credit, depending on your preference.
- Shipping, handling, and customs fees are non-refundable, unless the return is due to a verified error from our side (e.g., wrong or defective item).
6. Damaged or Defective Products
If you receive a damaged or defective item:
- Notify us within 48 hours of delivery.
- Include clear photos or videos showing the damage.
- Our quality assurance team will evaluate the claim.
- If confirmed, we will replace the product or issue a full refund (including shipping costs).
KaryonX reserves the right to request the return of the defective product for inspection before approving a replacement or refund.
7. Cancellations
- Orders may be canceled before shipment by contacting us at info@karyonx.com.
- Once an order has been shipped, cancellation is no longer possible.
- Custom, special-order, or OEM products cannot be canceled once production has begun.
8. Return Shipping Costs
- If the return is due to our error (e.g., wrong or defective product), KaryonX will cover all return shipping costs.
- If the return is for other reasons (e.g., customer change of mind or incorrect order), the customer is responsible for return shipping costs.
9. International Orders
For international buyers:
- Refunds will be issued excluding any customs duties, import taxes, or brokerage fees.
- Return shipping for international orders must be prepaid and trackable.
10. Contact Information
For any refund or return inquiries, please contact:
Futuriva Reklam Ajans ve Dış Ticaret Ltd. Şti.
Brand: KaryonX Bio Solutions
📧 info@karyonx.com
📞 +90 534 073 75 50
🏢 Istanbul, Türkiye
Would you like me to now create the Warranty Policy next — matching this tone — for your equipment and instruments (centrifuges, vortex mixers, etc.)? It’s great to show that you stand behind product quality while setting clear limits on misuse and wear.
